Vacancies

at

The Boardroom Climbing Ltd

Queensferry

Posted 07/08/2025

Reception

24 hours minimum

We are looking for an enthusiastic and passionate individual with high levels of customer service. As the first point of contact with customers this role is very important and has many facets. As such we need someone friendly, adaptable and reliable.

• 24 hours per week reception role (could be split between two people if you are unable to commit to 24).

• Instructor qualifications are a bonus.

• Part-time, temporary position running from September to April.

• Possibility of becoming permanent, depending on business needs.

You will be joining a great team and we all look after each other whilst having the best time.

If you have some retail experience, have worked in hospitality or any other customer service role and would like to work with a group of passionate and awesome individuals, then we would like to hear from you.

Expectations/Job Roles

• To provide exceptional customer service to all visitors of the wall.
• To provide a welcoming and safe environment for all visitors.
• Must have a flexible work schedule and be able to work one weekend day (8 hour shift). And weekday evenings 2:15pm/4:15-10:15pm.  Minimum of 24 hours per week.
  
• Be responsible for helping to close down reception.
• To deal with customer enquiries both face to face, over the telephone and via email.
• Efficiently and effectively operate the tills, computerised booking system and all other POS systems.
• To ensure the daily cleaning and safety checks of all areas of the wall are carried out according to recommended guidelines.
• Assisting kitchen staff in the smooth operation of the café.
• Cleaning, general housekeeping and dishwashing when required.
• Greeting climbers and checking them in.
• Making hot drinks including cappuccinos, lattes etc.
• Creating invoices and emailing them out.

Benefits:

• Discounted food and drink
• Employee discount
• Health and wellbeing programme
• On-site gym

Please email: work@theboardroomclimbing.com with your CV and covering letter explaining what you would bring to our front of house team and why you’d love to welcome people to The Boardroom, Queensferry! Please put “Reception” in the subject line of email.

Closing date: 22/08/25

Start Date: 8th September

Pay £12.25 per hour minimum depending on experience.