Who does this policy apply to?

• all staff and customers.

In order to provide you with the full range of services, we are sometimes required to collect information about you.

This privacy policy explains the following:

• What information we may collect about you
• How we will use information we collect about you
• When we will use your details to contact you
• Whether we will disclose your details to anyone else
• Your choices regarding the personal information you have provided to us

Why we have this policy:

• To abide by current legislation
• To protect customer data
• To use data with the best intentions

The Boardroom Climbing Ltd is committed to ensuring any data provided by you the user is used only in such a way as you would like and will be fully compliant with all legal requirements relating to such issues.

As set out above, the company is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

1. What information will The Boardroom Climbing Ltd collect about me?

When you fill in a registration form or partake in an activity at The Boardroom Climbing Ltd we ask for personal information about you. This will of information such as your name, email address, postal address, telephone or mobile number and date of birth.

By entering these details, you enable us to provide you with the services you have requested. These details are stored to ensure we provide the right service to you.

Please note that it is not our policy to pass your information to any 3rd party unconnected to The Boardroom Climbing Ltd.

2. How will the information I give be used by The Boardroom Climbing Ltd?

We will use your information for 4 purposes:

• for administration purposes for example to make sure children of the same age are on a course.
• to contact you about a booking or your membership.
• to contact you about a submission you have made to the websites.
• to analyse and improve the services offered by The Boardroom Climbing Ltd.

3. When will The Boardroom Climbing Ltd contact me?

We may contact you with regard to events happening at the boardroom for example competitions. We may also contact you with further information in relation to any areas you have expressed an interest in or where you have opted to receive further correspondence.

4. Will I be contacted for marketing purposes?

We may contact you in relation to offers within The Boardroom Climbing Ltd but we do not give your details to any 3rd party.

5. How long will The Boardroom Climbing Ltd keep my personal information?

We will hold your personal information on our systems indefinitely for administration purposes.

6. Online booking.

We use the information we collect about you to process orders, deal with any enquiry or request and/or to send you information about our products and offers from time to time.

Your credit card details are taken through a secure server for processing by your card provider, our card processor and our bank. Please see our terms and conditions for details on booking.

From time to time your personal information may be processed by systems which are located outside the United Kingdom. Where this happens, we will ensure that your information will be kept secure and your privacy rights remain protected consistent with the Data Protection Act 1998.

7. Can I find out what personal information The Boardroom Climbing Ltd holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information The Boardroom Climbing Ltd holds about you and to have any inaccuracies corrected. (We require you to prove your identity.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.

8. Changes to The Boardroom Climbing Ltd Privacy Policy

This privacy policy may be updated from time to time.

1. If you book by telephone, on the website, or by email, you will be deemed to have read and accepted these terms and conditions and the general information pages contained on our website.

2. To confirm your booking full payment must be made. In the case of birthday parties additional children cannot be added on the day as we may not have the extra staff available. Payment can be made by telephone, online or in person at the centre with credit or debit card, cheque or cash. Cheques should be made payable to The Boardroom Climbing Ltd.

3. We reserve the right to refuse any booking. Bookings are not transferable to another party.

4. A minimum number of attendees per session is set. This varies depending on the activity you book. Please contact the centre for details. Customers should confirm the number of attendees on booking. We can sometimes change bookings but this depends on availability and will not be available closer than 2 weeks before the scheduled activity.

5. The Boardroom Climbing Ltd will provide confirmation of online bookings via e-mail. In the unlikely event that the requirements cannot be met after booking, the centre will contact the customer to make alternative arrangements.

6. The Manager reserves the right cancel a booking for reasons that are out of our control (e.g. adverse weather conditions for an outdoor activity).

7. Cancellations must be received in writing at least 30 days in advance in the case of a birthday party and 14 days for other activities. There will be an admin fee of £15 for birthday parties and £5 per person for other bookings. If an activity needs to be rearranged due to ill health a doctor’s certificate must be produced and a full refund, less an administrative fee of £15 for birthday parties and £5 per person for other bookings will be given.

8. In the case of birthday parties any setting up or taking down of equipment must be accommodated within the agreed party time slot booked.

9. For birthday parties parents / guardians must inform the centre of any children attending with food allergies at the point of booking or up to 7 days in advance of the party.

10. For all sessions please turn up 15 minutes before. If you turn up to a group session more than 10 minutes late, you may not be allowed on the session.

11. You must wear suitable clothing for the activity.

12. Everyone who is climbing must have filled in a registration form, or if under 18 signed by a parent or guardian.